Service - worldwide
Pütz Group – reliable service – worldwide
Intensive training of your professionals in Germany during the running-in period is essential to ensure production operation.
- Customer service hotline for immediate assistance by telephone.
- Modem-supported fault localization within 24 hours together with your technical staff. A stable infrastructure (telephone, internet) at the end customer's plant is required.
- Deployment of specialized service technicians on site within 48 hours. Availability of appropriate spare parts, visa and vaccinations for the destination country is assumed.
- In times of Corona we are dependent on the current country-specific travel information and current travel warnings. Please consider the special entry and exit rules, such as a corona test at the destination airport or officially ordered quarantine periods.